Quick solutions
How do I make a complaint?
We are sorry to hear you would like to make a complaint about our services.
We’ve lots of useful information in our help centre but if you still need to make a complaint you can via the following method.
Raising a complaint via our Live Chat Team +
Our live chat team is available 24/7 and will endeavour to make every effort to resolve your complaint, if you are not happy with the outcome you can escalate this to the customer resolution team.
Our chat agents can arrange for the resolution team to contact you via email or phone at a specified call back time
Our Promise:
We aim to resolve complaints within 30 days, however, some international orders may take slightly longer to resolve. Occasionally, we may request additional information from you to help us in our investigation. If this is the case, we allow 7 days from initially contacting you for your response.