Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.
All refund claims can be made via the live help team. Click here to chat. The following information is required:
Your DPD reference number
If a service failure; your parcel tracking number will be required.
Please note that refunds can’t be processed for any consequential loss.
Should a refund be appropriate, it shall be made back to the payment method originally used to book the transaction or into a prepay account with shipping.dpd.ie - refunds can only be processed to the contracted party who booked the order.
Refunds to PrePay can take 1-2 working days to process.
Refunds to the original payment method can take 5-7 working days, asl all refunds must undergo a process to ensure that no collection took place.
You have a maximum of 28 days from the date the order was placed to request a refund.
If you have any questions on the above, please contact us prior to sending your parcel.