My parcel tracks as delivered but my customer has not received it. What can I do?

Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. 

Some parcels can also be left unattended if you have purchased a service that requires additional payment to be made to guarantee signature on delivery so please ensure you check anywhere on your property that may be considered a safe leaving place.

We can provide proof of delivery which shows the signature of the recipient.

Should proof of delivery be supplied and the recipient still dispute delivery, we would advise you to submit a claim.  As part of the claims process, we can arrange a driver interview which may help ascertain the whereabouts of the parcel.

A proof of delivery is often available within the tracking updates for your delivery, click here to check the tracking for your parcel.

To start the claims process you must have access to the e-mail used to place the order.

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