Your delivery experts

Customer Help Centre

What can we help you with?

Pricing and Pre-Booking

  1. How do I get a quote?

    Prices are calculated using the weight, dimensions and collection and delivery locations of your ... (read more)

  2. What can I send?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  3. Will there be any compensation cover applied to my order?

    We currently include standard cover of up to €50 on our services, you can however for a small fee... (read more)

  4. What does the price I pay include?

    The price we charge includes the cost of shipping and any associated fuel surcharge. We are not ... (read more)

  5. Why am I being offered a Highlands and Islands service?

    The following postcodes are serviced by the Highlands and Islands service because they are remote... (read more)

  6. What happens if my parcel is bigger/heavier than declared?

    We realise that mistakes can happen, however, we would ask for your help to ensure we can keep ou... (read more)

  7. Why can't I get a quote for delivery to my destination country?

    There are certain countries that we unfortunately cannot ship to, which are:NieuNigeriaN KoreaRus... (read more)

  8. How do I calculate my parcel's volumetric weight?

    Parcel weights are calculated on a volumetric basis based on both weight and dimensions. The... (read more)

  9. What are the size restrictions of the DPD services?

    Each service that we offer has its own size restrictions based on the weight and dimensions of th... (read more)

  10. I do not know the weight and dimensions of my parcel. What should I enter?

    On Ireland to Ireland deliveries weights and dimensions are not critical provided that your parce... (read more)

  11. Which payment methods can I use with DPD?

  12. Why doesn't the order process accept my Eircode/Postcode?

    Our order process is made to be as simple and easy as possible however complications can occur wi... (read more)

  13. Can I drop my parcels off at the local depot?

    You can continue to benefit from dropping your parcels off at your nearest DPD Depot (formerly In... (read more)