Your delivery experts

Customer Help Centre

What can we help you with?

Collection Enquiry

  1. When will my parcel be collected?

  2. I will not be available at the time of collection. What can I do?

    If you know that you will not be available to hand your parcel to the driver there are a number o... (read more)

  3. How do I apply for a refund?

    If you have cancelled an order prior to collection, you can apply for a refund by speaking to a m... (read more)

  4. My parcel has not been collected. What can I do?

    If your parcel has not been collected, you may be able to rebook your collection, or switch to a ... (read more)

  5. What should I do if I need to add special instructions to my order?

    We can often pass on specific instructions to the courier before the collection date. Howeve... (read more)